Crickexin Privacy Policy — Your Data Is Safe With Us

Welcome to crickexin. This Privacy Policy explains how crickexin collects, stores, and uses your personal information. It applies whenever you use the crickexin platform — whether through the website, mobile app, or any related service.

This Privacy Policy is an integral part of crickexin's Terms & Conditions. By using the platform, you are deemed to have accepted this policy. Please read it carefully before registering.

Crickexin believes transparency is the foundation of trust. That's why we present every aspect of our data collection and usage in plain, straightforward language — no hidden clauses buried in legal jargon. We say what we do, and we do what we say.

Crickexin collects user information from various sources. Details are provided below:

Information collected directly from you:

• Registration Information: Name, email address, phone number, date of birth, address.
• Identity Verification (KYC): Photos of your National ID, passport, or driving licence.
• Payment Information: bKash/Nagad/Rocket numbers (full account details are not stored).
• Support Contact: Content of messages sent via live chat or email.

Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device ID.
• Usage Data: Pages visited, time spent on site, and games played.
• Transaction Logs: Deposit, withdrawal, and betting history.
• Cookie & Tracking Data: Session cookies, performance cookies, and more.

Crickexin uses the data it collects for the purposes listed below. Full transparency is maintained for each use:

Crickexin never uses your data beyond its original purpose. You can opt out of marketing emails at any time.

Crickexin uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function properly without these.
• Performance Cookies: Analyzes which pages are most visited. This data is anonymous.
• Functionality Cookies: Remembers your language, time zone, and preferences.
• Marketing Cookies: Used only with your consent. These help us show you relevant offers.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the crickexin platform to stop working.

Crickexin never sells your data. However, in limited circumstances, we may share it with specific third parties:

• Payment Providers: bKash, Nagad, Rocket — only the minimum information required to complete a transaction is shared.
• KYC Verification Services: Approved third-party providers are used to assist with identity verification.
• Game Providers: Session data required to run Live Casino or slots games is shared with the relevant providers.
• Law Enforcement: Data may be disclosed where required by legal order or obligation.
• Security Auditor: Authorized professionals may be granted limited access for the purpose of security audits.

Crickexin has data protection agreements in place with all third parties. They are strictly prohibited from using your information for any purpose beyond what has been specified.

Crickexin protects your data using industry-leading security measures that operate across three layers:

Technical Security:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for sensitive data stored in the database.
• DDoS protection system.
• Real-time fraud detection system.

Administrative Safeguards:

• Only authorized personnel have access to sensitive information.
• All data access is logged and reviewed on a regular basis.
• Staff receive regular security training.

Physical Security:

• Crickexin servers are hosted in secure data centers.
• 24/7 CCTV monitoring and access control.

Every crickexin user has the following rights over their personal information:

To exercise any of these rights, email us at support@crickexin.net. crickexin will respond to your request within 30 days.

Crickexin does not retain data longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration the account is active + 5 years after closure (as required by law).
• Transaction Records: 5–7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years.
• Marketing Data: Until consent is withdrawn, or 3 years after the last activity.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

Once the retention period expires, crickexin automatically deletes or anonymises your data in a secure manner.

Crickexin may update this Privacy Policy from time to time. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Crickexin recommends that you visit this page regularly to stay updated on any changes.

For any questions about this Privacy Policy or to exercise your data rights, please contact crickexin:

• Email: support@crickexin.net
• Live Chat: Via website or app, 24/7
• Help Centre: Visit the Help Center

Crickexin will respond within 30 business days of receiving your request. For complex cases, an additional 60 days may be required — you will be notified in advance if this applies.